Trainees learn about customer service at newsagency
MADY Goggi and Sophie McGough know a thing or two about customer service, as the newest trainees at Park Street News and Gifts.
The Year 11 students at Gladstone Technical College are currently completing their Certificate III in Retail Supervision.
They did work experience at the newsagent and decided to apply for a part-time retail traineeship in customer service.
They both were accepted for the traineeships are on a rotating roster, swapping every two weeks between the newsagent and the Technical College.
They each aim to complete the traineeship before Year 12 finishes.
Technical College Gladstone business development officer Karen Dixon said this situation was a first, as far as she knew, in Gladstone.
"We haven't seen any newsagents take on students yet," she said.
"Aaron and Jodie from Park Street News and Gifts approached us to see if we had any students seeking a retail traineeship.
"It's also something the students haven't thought of before with their traineeships."
Mady, 16, said she's found her niche at the newsagent.
She had previously done work experience at a butcher and other places around the region.
"I like the customer service and getting to interact with people," she said.
"The certificate and experience will help me in a supervising role in retail which is my goal one day."
Sophie, also 16, has come a long way since she started doing work experience.
"I was really shy when I started dealing with the customer but once I received training it's been a lot easier now," she said.
"I like learning and talking to people. I had no idea about how lotto worked but it's easy now.
"I've also learnt the admin aspect of the job."
Sophie said the coolest part about working there was being able to have a sneak at the latest celebrity magazines.
Owners of the newsagent Aaron Cameron and Jodie Hinchliffe said the students had been busy merchandising, changing the gift displays around and doing stock and customer orders.
"The girls have been excellent and they are two different personalities," Mr Cameron said.
"It's a nice working environment with the two girls, they are always enthusiastic and they've got new ideas.
"Having them is a massive advantage to our business."
Mr Cameron said he was a fan of employing local people as a way of giving back to the community.