RUSH JOB: An NBN crew works furiously to make temporary repairs at Goodna.
RUSH JOB: An NBN crew works furiously to make temporary repairs at Goodna. Contributed

Chaos as NBN contractors cut another Telstra cable

NBN Co had another Mr Magoo moment in Goodna yesterday when contractors severed a major Telstra network cable for the second time in three months.

Businesses opposite St Ives Shopping Centre were without phone and eftpos facilities for four hours when contractors from Victoria cut the cable outside Civic Video in Smiths Rd about noon while they were laying high speed fibre optic cables.

In April a contractor for NBN Co severed a cable outside the Goodna telephone exchange causing 2400 businesses and householders to lose connection.

Wayne's Tyre and Mechanical owner Wayne Corbett lost his phone lines, internet connection and eftpos facilities for the second time after he was one of the businesses hit by the April outage.

"They've done it again," he said.

"We've all got mobiles here but it is the eftpos that is the main drama. It is a real pain when people come in and want to buy a set of tyres or get something done and you have to tell them to get cash.

"Then they say, 'I don't have time for that' and they leave. It is not just me. The video shop on the corner was affected, Supercheap Auto, the vet and Lifeline ... we are all copping it.

Wayne's Tyre and Mechanical owner Wayne Corbett is frustrated that the NBN have cut a cable which has taken out some of Goodna's internet service. Photo: Sarah Harvey / The Queensland Times
Wayne's Tyre and Mechanical owner Wayne Corbett is frustrated that the NBN have cut a cable which has taken out some of Goodna's internet service. Photo: Sarah Harvey / The Queensland Times Sarah Harvey

"A guy from NBN said he was sorry it happened and was doing his best to get it running again."

The businesses should all have their eftpos facilities and phone lines up and running today after NBN Co emailed the QT just after 5pm yesterday to say the problem had been addressed.

"We apologise for the inconvenience caused to residents and businesses in Goodna," an NBN Co spokesperson said.

"I can now confirm that NBN contractors have temporarily fixed the cables, with all affected business now back online.

"Telstra is on its way to permanently fix the line.

"Our contractors are currently investigating the circumstances that have led to this unfortunate occurrence and we will update once we have more information."

Cr Paul Tully said "businesses have been severely affected and it is very disappointing that this has occurred for the second time in three months".

"After NBN promised to keep their contractors under control, it is a real disappointment that we have had this debacle again," he said.


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