Connie Ready says she would support another Australia Post outlet.
Connie Ready says she would support another Australia Post outlet. Emma Channon

Festive fury at Aus Post queues

LENGTHY waiting times and long queues, at times spilling outside and wrapping around the Australia Post building, have prompted fresh calls for a second outlet in the Rose City.

As expected, this lead-up to Christmas has flung delivery services into a frenzy of card and gift-sending, and the local Australia Post has struggled to keep up with demand.

A number of customers told the Daily News yesterday while they weren't unhappy with customer service, with many citing that all staff were helpful and friendly, all agreed there was a definite need for another store.

For Connie Ready, that need was for convenience reasons.

"I'd love to see one in Rose City Shoppingworld - just because of laziness. I think many people would use it and a lot of out-of-towners would go into the shopping centre and find it easily," she said.

One out-of-town customer who arrived at Warwick late yesterday to catch up on some deliveries said he too supported a second outlet.

The Goondiwindi man said he believed Warwick was too big a town to have just one Australia Post.

"I come here a fair bit, for all sorts of stuff like mail, faxes. It's very hard to find a park at any time of the year really," he said.

"The staff are very helpful, but it's just the congestion that is a pain."

Another pair of customers, who wished to remain anonymous, told the Daily News the delays at Australia Post had been up and down these past two days.

"At lunch-time (Monday), the queue was right out the door but (yesterday) afternoon it was fine," one said.

"I had trouble with a couple of parcels and they were really helpful getting them through quickly.

"The staff have all been great and they try really hard to get the line down quickly - there's just so many people through the doors at this time of year."

The second customer said she would use a second outlet and said there had been talks about establishing one.

"I thought there was talk when Regency Park was being built of building a small shopping centre next door, and they'd have a supermarket and Australia Post there," she said. "And before that, a long time ago, there was talk of one at Westside village. But now IGA has been built and the bakery closed I think it's not doing as well there."

Both women laughed and said in the meantime, any time delays they experienced while posting their Christmas cards was only their fault for leaving it until the last minute.

When asked whether Australia Post was considering opening a second outlet in the Rose City, a spokeswoman said "not at this stage".

"(We have) seen unprecedented numbers of parcels through our network this Christmas and we are employing extra staff to handle the surge volumes," she said.

"We're predicting to deliver an extra three million parcels this December, compared to a normal month, with 70% of these parcels generated from online shopping.

"Australia Post is working hard to make sure the local community is supported and we have increased the hours of staff at Warwick Post Office to help improve service times for customers.

"We'd like to thank the community for their patience during our busiest time of year."

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