Crowning moment in Qantas veteran’s luxury service career
One of the first customers to arrive at the new six-star Crown Towers hotel in Sydney greeted the doorman like an old friend.
"Hello Brian, you flew me to Shanghai," he said to doorman and former Qantas customer service manager Brian Churchill.
For 40 years, one month and 12 days Mr Churchill, 61, served in airline cabins on long-haul flights all over the world.
"Now I stand on the forecourt of this wonderful new hotel chatting to some of the same people," Mr Churchill said.
Almost 100 of the 1500 new employees at the $2.4 billion complex at Barangaroo are former Qantas or Virgin employees.
And it is not just ex-colleagues the former steward has already met on the hotel's red carpet.
"We have only been open a week and already I have met some of my former customers," he said.
"It's not surprising because the first class treatment and attention to detail is exactly what is being done here at Sydney's first six-star hotel," he said.
Mr Churchill took voluntary redundancy from the national airline and said the move to Crown had been an easy one because of the shared values and sense of family.
"I feel very lucky to have gotten a job here at my age," he said.
Crown Sydney's chief executive Peter Crinis said: "Airline training standards are some of the best and these employees have an existing skill set that is a perfect fit with the service standards at Crown."
Originally published as Crowning moment in Qantas veteran's luxury service career