Council calls for feedback

THE Southern Downs Regional Council is still calling for residents to complete a customer service survey launched last month, to help improve its service levels.

Business Services manager Cassie Martinez said it was important to get the community's feedback.

"This is an innovation for council as this type of survey has not been conducted in the past," Ms Martinez said.

"We want people to know that we are committed and we are changing."

She said the survey covered satisfaction with council service in a wide range of areas and helped identify which services and assets residents considered most important.

"We want to assess which services you place most value on, where we need to improve and where we are doing well," Ms Martinez said.

"The only effective way to find out is by asking the community."

She said council also had new feedback forms at both its Stanthorpe and Warwick office customer service counters.

"We encourage everyone to take a few moments to fill out one of these forms after they have interacted with us," Ms Martinez said.

"Whether it's good feedback, or feedback about what we can do better, we really want to hear it."

Five hundred surveys have been mailed today to randomly selected residents across the region with a request to return them by March 30.

Any resident can also complete the service survey online at southerndowns.qld.gov.au by this deadline.

Queries about the survey should be directed to Council's Customer Service co-ordinator, Keith Clarke, on 4661  0300.


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