Wrong name printed on water rates
‘A GLITCH at the printers’ is being blamed by the Southern Downs Regional Council for an error which resulted in the same name being wrongly printed on hundreds, if not thousands of water rates notices sent out this week.
Without naming names, many ratepayers have been scratching their heads over the inclusion of what a council spokeswoman yesterday conceded was an “additional” name on “a large number of notices”.
While she would not talk figures, it is understood the error is a major embarrassment for council and comes alongside continuing anger over increases in general rates in July.
Readers who contacted the Daily News this week also claimed the calculation of their water rates was incorrect, with council having engaged its own water department officers to conduct the latest round of meter-reading.
External contractors have been used in previous years.
The council spokeswoman urged anyone with a query on the amount of their bill to contact council rather than the media and to check and test their water meter by following the brochure included with the bill.
But she conceded council had also fielded calls about the name error, saying the information supplied to the “outside printer” of the water rates notices was checked by council officers and found to be correct.
“The problem was not a council error but a glitch in the printer’s data transfer,” the spokeswoman said.
“Whilst this glitch resulted in an additional name being included on the notices, all other information is considered to be accurate.
“Council has fielded a number of inquiries, however, residents can be reassured that it is just a printer error and is only on the remittance slip.
“In regard to the process, council utilises its own water staff as meter readers, not external contractors.
“We do however, use an external specialist printing service for the printing of rates notices.”
Test your meter
- If you read your water meter last thing at night and then first thing in the morning you can calculate how much water is being lost through leakage.
- For this to be accurate, you must not use any water during the night.
- Subtract the previous night’s reading from the morning reading to give the volume of water ‘lost’ overnight.
- If you lose more than one litre per hour, you should check for dripping taps, faulty toilet cisterns or other forms of leakage.
- Any more than 10 litres lost per hour is very significant and should definitely be investigated.
(Source – Southern Downs Regional Council)